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SHIPPING & RETURNS

SHIPPING POLICY

At Prestige Welding Group, we aim to deliver your order quickly, safely, and efficiently.

 

Order Processing

  • Orders are typically processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation once your order has been dispatched.

 

Delivery

  • We offer Australia-wide shipping on most products.

  • Local delivery is available throughout Melbourne for eligible orders.

  • Delivery times vary depending on your location and the shipping method selected.

 

Shipping Costs

  • Shipping costs are calculated at checkout based on your order size, weight, and delivery location.

  • Large, heavy, or bulky items may incur additional freight charges. If applicable, we'll contact you before dispatch.

 

Gas Cylinders

  • Gas cylinders are delivered or exchanged in accordance with BOC procedures and applicable transport regulations.

  • Cylinder delivery may only be available within selected service areas.

Click & Collect

  • Free Click & Collect is available from our Bayswater store during business hours.

  • You'll be notified when your order is ready for collection.

 

Delivery Delays

While we work with trusted freight partners, delivery times may occasionally be affected by weather, carrier delays, or other circumstances beyond our control.

 

Damaged or Missing Items

Please inspect your order upon delivery. If your order arrives damaged or incomplete, contact us within 48 hours so we can resolve the issue promptly.

 

Contact Us

If you have any questions regarding shipping or delivery, please contact Prestige Welding Group. Our team is happy to assist.

RETURN & EXCHANGE POLICY

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At Prestige Welding Group, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

  • Returns are accepted within 30 days of the purchase date.

  • Items must be unused, in their original packaging, and in resalable condition.

  • Proof of purchase is required for all returns.

Non-Returnable Items

 

For safety and hygiene reasons, the following items cannot be returned unless faulty:

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  • Gas cylinders and gas refills

  • Special order or custom products

  • Clearance or sale items

  • Used welding consumables, abrasives, PPE or equipment

  • Products damaged through misuse or incorrect handling

Faulty or Damaged Products

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible. We will assess the product and, where required under Australian Consumer Law, provide a repair, replacement or refund.

Refunds

Once your return has been inspected and approved, your refund will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.

Change of Mind

We do not offer refunds for change of mind. However, at our discretion, we may provide an exchange or store credit for eligible items returned in new and unused condition within 30 days.

Contact Us

If you have any questions about returns or refunds, please contact us:

Prestige Welding Group
📞 [Your Phone Number]
📧 [Your Email Address]

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